Privacy Policy

1. Introduction

Foniqai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist platform and related services (the "Service").

2. Information We Collect

2.1 Account Information

When you register for an account, we collect your name, email address, phone number, business name, and business address. This information is necessary to provide our Service and manage your subscription.

2.2 Call Data

Our Service processes voice calls on behalf of your business. We collect and store call metadata (caller number, duration, timestamps), call transcripts generated by our AI, and detected caller intent. Call audio is processed in real-time and is not stored after processing unless explicitly enabled by you.

2.3 Business Context

You may provide business information such as services, pricing, operating hours, and FAQs. This information is used to train your AI receptionist and improve call handling accuracy.

2.4 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, browser type, IP address, and device information.

3. How We Use Your Information

• Provide, operate, and maintain the AI voice receptionist Service
• Process and manage your subscription and billing
• Handle incoming calls and generate responses on behalf of your business
• Generate call analytics, transcripts, and usage reports
• Send service notifications, billing alerts, and support communications
• Improve and optimize our AI models and Service performance
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Telephony Providers: To facilitate call routing and processing (e.g., Vobiz, Exotel, Twilio)
• AI Service Providers: To process voice and generate responses (e.g., xAI/Grok, OpenAI). Audio data is processed in real-time and not retained by these providers beyond processing
• Payment Processors: To process subscription payments (e.g., Razorpay)
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted database connections, secure API authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. Call logs and transcripts are retained for the duration of your subscription and for 90 days after account closure. You may request deletion of your data at any time by contacting us at support@foniqai.com.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent at any time

8. Cookies

We use cookies for the following purposes:

• Essential cookies: keep you signed in and maintain secure session state
• Security cookies: help protect forms and login actions from abuse
• Analytics cookies: help us understand usage patterns and improve the Service when you approve them
• Preference cookies: remember choices like cookie consent and display settings

We do not use third-party advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@foniqai.com.