Terms of Service

1. Acceptance of Terms

By accessing or using Foniqai ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including business owners, staff members, and administrators.

2. Description of Service

Foniqai provides an AI-powered voice receptionist platform that handles incoming phone calls for businesses. The Service includes automated call answering, appointment booking, multi-language support, call transcription, analytics, and related features as described on our website.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must be at least 18 years old to use the Service
• One business profile per account unless otherwise agreed

4. Subscription Plans & Billing

4.1 Plans

We offer multiple subscription tiers (Free, Starter, Professional, Enterprise) with varying call credits, features, and limits. Plan details and pricing are available on our pricing page and may be updated from time to time.

4.2 Billing

Paid subscriptions are billed monthly in advance. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Payments are processed through Razorpay.

4.3 Call Credits

Each plan includes a monthly allocation of call credits. One call credit equals one minute of call time. Call duration is measured from the moment the AI picks up until the call ends. Unused credits do not carry over to the next billing period. Calls with 0-second duration (unanswered/failed) are not counted against your credits.

4.4 Cancellation & Refunds

You may cancel your subscription at any time. Upon cancellation, your plan remains active until the end of the current billing period, after which you will be downgraded to the Free plan. No refunds are provided for partial billing periods.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Transmit harmful, abusive, harassing, or offensive content through the Service
• Use the Service to make automated spam or robocalls
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without written consent
• Use the Service to collect or store personal data in violation of privacy laws

6. AI-Generated Content

The Service uses artificial intelligence to generate voice responses during phone calls. While we strive for accuracy, AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. You acknowledge that:

• AI responses are generated based on the business context you provide
• We do not guarantee the accuracy or appropriateness of all AI responses
• You are responsible for reviewing and maintaining your business context to ensure accurate responses
• You should not rely solely on the AI for critical medical, legal, or safety-related communications

7. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is owned by Foniqai and protected by intellectual property laws. Your business data and content remain your property. By using the Service, you grant us a limited license to process your data solely to provide the Service.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted availability. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will provide reasonable notice for scheduled maintenance when possible.

9. Limitation of Liability

To the maximum extent permitted by law, Foniqai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Foniqai, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay applicable fees. Upon termination, your right to use the Service ceases immediately. We will provide your data for export within 30 days of termination upon request.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Us

For questions about these Terms, contact us at support@foniqai.com.